The Center will maintain a phone line for the purpose of crisis support 24 hours per day, 7 days per week.  The number is (877) 487-3040.

Who Can Contact the Crisis Line?

Contact with the Crisis Line must only occur from one of the following individuals at the CMHSP who are prepared to authorize payment for Crisis Phone services in accordance with the contract:

• Executive Director
• Medical Director
• Clinical Director
• Director of Developmental Disability Services

What Information is Needed?

The CMHSP representatives should be prepared for the call with the following information about the individual and the crisis:

• Description of the current crisis situation including precipitating events
• Description of the current crisis plan
• History of living environments including movement from Mt. Pleasant
• Description of the current living environment
• Staffing pattern
• Experience level of the caregivers
• Training history of the staff (where, when, what)
• Level of administrative support of the staff
• Level of CMHSP support of the staff
• Psychiatric supports
• Current and/or historical medical issues
• Current medications
• Assessment of how safe and loved the individual feels
• How the assessment is incorporated into the Plan of Service
• Level of follow-through with the Plan of Service
• Use of a daily schedule (what and how)
• Involvement of the family/guardian

What kind of Help will be Provided?

The Center clinician manning the Crisis Line will assist the CMHSP representative in identifying the environmental and relationship variables that may be influencing the crisis situation, and will attempt to provide clinical impressions and recommendations.  If additional advice or consultations need to occur, the Center clinician will seek that assistance and call the CMHSP back within two hours.

Should this consultation not resolve the crisis, the Center will request permission from DCH for further support from the Center.